How it works
How it works. Every step.
This page is not a sales pitch. It says what happens to a voice note from the moment it lands on your number to the moment you confirm the order. It also says where we stop and ask you instead of guessing.
The six steps.
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The shop sends a message to your WhatsApp Business number.
Your shopkeeper records a voice note or types a line. He sends it to the number he always uses: yours. He does not send it to BakiCheck. He installs nothing. He learns nothing new. If you never tell him a tool exists, he will never know.
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With your permission, that message reaches BakiCheck.
When you set up BakiCheck, you connect your own WhatsApp Business number to it. You do this on Meta’s own permission screen, in your own name. After that, a copy of each one to one message sent to that number reaches BakiCheck. Group messages never come. Meta does not allow it, and we could not read them if we wanted to. You can disconnect any time from inside the app. The WhatsApp and your data page says exactly what that means.
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We check if it is an order at all, before we spend anything on it.
Your business number gets greetings, festival forwards, complaints, your brother’s family photos, and "paisa kal de dunga". We look at the shape of the message first, not the words. Is it from a shop you have added? Is it a voice note of a sensible length? Is it a text with a quantity in it? Is it a forward? A message that fails this check is not transcribed, not stored, not read. Its content is gone the moment we decide not to spend on it. We keep only one thing: that something arrived from that number at that time. We keep that for 30 days, so we can tune the filter.
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We turn the voice into words. Then the words into lines from your product list.
A speech to text provider turns the Hindi, Hinglish or Indian English voice note into text, with a time for each word. Then our own matcher goes through the text. It does not use a language model. It knows trade words ("peti", "bori", "chhota", "bada", "wala"). It knows your own product list and rates. Most of all, it knows that shop’s own past orders. "Laal wala ek kilo" becomes Tata Tea Gold 1kg for a shop that buys Tata. It becomes Brooke Bond Red Label 1kg for a shop that buys Red Label. The shop teaches the matcher by ordering. The matcher remembers the phrase for that shop from then on.
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You see the order card, with his baki on it.
Lines, quantities, units, your rates, the total, the schemes this order can get, and the baki pill: Clear, Due soon, Near limit, Overdue, Limit crossed, Old figure or No credit info. If the pill is red, Confirm is blocked. You can override it. The override is recorded with your name. Each line has a small play button. It plays the three seconds of audio that line came from. You check the machine against the shop’s own voice, not against our word.
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You act. One of four words.
Confirm books the order. Hold keeps it waiting. Call the store opens the phone with his number. Not an order throws it away. Nothing happens to an order until you tap one of these. BakiCheck never sends anything to the shop.
When we are not sure, we say so. We never guess.
A voice note is not a form. People trail off. They say "wahi wala". They change their mind halfway. The shop radio is on. So every line on the card is in one of three states. The state is shown, never hidden.
- Ready. The words matched one product in your list for this shop. The quantity and unit were clear. You can confirm it as is.
- Please check this. We found a likely match, not a sure one, so we have not settled on a product and we cannot price it. The card shows the shop’s exact words, a question mark where the amount would be, the reason, and the audio. It does not become Ready until you tap it and choose. A line like this never becomes a confirmed line on its own.
- Not recognised. Nothing in your catalogue or this shop’s history looks like what he said. The card shows the shop’s words and the audio and waits for you. Two more say the same thing about a different gap: Quantity missing and Unit unclear. We never invent a quantity. We never invent a unit. We never pick a product for a shop that has no history with that phrase.
What this costs you: on a new shop, the first few orders will have more flagged lines than you would like. The shop has not taught the matcher yet. Each line you fix is remembered for that shop. By the fourth or fifth order, most of that shop’s usual words are Ready. We would rather tell you now than let you find out on day two.
A new shop’s first order is the one you cannot afford to lose.
When a message comes from a number you have not added as a shop, we do not read it, transcribe it or guess who it is. If it looks like an order, a row appears at the top of your queue, among the numbers you have not added. It shows the number, the time, and the text if it was text. A voice note is not transcribed or played until you act.
You get three choices. Add as a store makes the number a new shop. The held message is then read and becomes a normal order card. His first order is not lost. Link to a store attaches the number to a shop you already have, because a shop has an owner’s phone and a counter phone and both send orders. Ignore puts the number on a list we never process again. You can undo that from settings.
A row you do nothing with is deleted after 7 days, with the message. We keep a count that it happened, with no number and no content, so we can check the filter is not too strict.
2 numbers you have not added.
Messages are kept 7 days.
- +91 98xxx xxx41 6:12am
- +91 97xxx xxx08 7:40am
What stays, what goes, and when.
Your orders are your books. The order, its lines, prices and the baki decision stay while your account is open. Everything else is on a clock.
- The raw message as Meta delivered it: 7 days. For fixing a wrong read in your first week.
- The voice note audio and its transcript: 90 days. So you can replay a disputed order from last quarter. Then deleted, whether the order was confirmed or not. You can ask for 30 days instead.
- The learned phrase for a shop ("laal wala" means Red Label here): kept while your account is open. It is only the phrase and the product. No audio, no transcript, no message in it.
- A phrase the shop said that we could not match, which you fixed: the words stay on the order as the shop’s own words, text only. So you can see what was said when you look at the order later.
Deletion is real. Files are removed from storage. Rows are removed from the database. The same clock runs on backups, so nothing lives longer inside a backup. A deletion job runs every day and logs what it removed.
Audio is never used to train anything, ours or a vendor’s. It is never sent to a second provider for comparison. Only you can reach it, logged in. Never through a public link.
The baki answer is only as good as the hisaab behind it.
BakiCheck keeps a simple hisaab per shop: bills, part payments, baki, oldest bill, how old each bill is in four buckets, the credit limit you set, and the days you give him. When you start, you enter opening balances from your diary or your accounting software. You can bulk import shops and products from a sheet. You keep billing wherever you bill today. BakiCheck does not replace it.
Every order you confirm adds to his baki. Every payment you record reduces it. Each shop’s screen shows the sum the pill is based on, in one line. You never have to trust a hidden number.
One thing said plainly: if you stop recording payments, the figures go stale, and the product says so. Past a certain age, a Clear turns grey, "Old figure", and the colour is taken away. A product that showed you a confident green on a number nobody updated would be worse than your diary. We would rather show you nothing than show you something false.
No card. Up to 400 orders. Your shops change nothing.